Payments, Cancellation & Refund Policy

1. Scope

This policy covers two kinds of payments made through Kreeda:

• Subscription payments — what an Academy pays Queo Technologies for its Kreeda plan.
• Academy fee payments — what parents or students pay an Academy for classes, events, gradings, kits or tournaments using the Academy's online payment link.

2. Free plan

Every Academy can use Kreeda on the Free plan at no cost. The Free plan does not expire and no payment details are needed to use it. It includes a limited set of features and usage limits, which are shown inside the app; paid plans unlock more.

If an Academy moves from a paid plan back to the Free plan, features outside the Free plan pause, but the Academy's data is kept safely so it can continue where it left off after upgrading again.

3. Subscription billing

• Plans are billed in advance for the chosen period (for example monthly or yearly). Prices are shown in the app in Indian Rupees; GST and other taxes apply as per law.
• Payments are processed securely through QueoTech Payment Hub and its gateway partner Easebuzz. Kreeda never sees or stores your card number, UPI PIN or net-banking password.
• If you choose UPI Autopay, you authorise a recurring mandate in your UPI app. You will receive a pre-debit notification at least 24 hours before each debit, and you can pause or revoke the mandate at any time from your UPI app.
• A GST-compliant invoice is issued for every successful subscription payment and is available in the app.
• If a renewal payment fails, we will remind you and may retry. Paid features may be paused if payment is not received within the grace period shown in the app.

4. Cancellation

• Academy owners can cancel renewal at any time from Settings → Plan in the app, or by writing to us.
• Cancellation stops future renewals. Your plan stays active until the end of the period already paid for.
• Revoking a UPI Autopay mandate also stops future debits; please cancel in the app as well so your account status is correct.

5. Subscription refunds

• First purchase: if you are not satisfied, you may request a full refund within 7 days of your first paid subscription payment.
• Duplicate or erroneous charges (for example, being charged twice for the same period) are refunded in full.
• Debits made after a valid cancellation or mandate revocation are refunded in full.
• Otherwise, subscription fees for a period that has already started are non-refundable, and we do not give partial refunds for unused days, downgrades or unused seats.
• Charges levied by third parties — such as Meta's WhatsApp conversation charges or SMS charges — are not refundable by Kreeda.

6. How refunds are processed

Email billing[AT]kreedasportsacademy[dot]in from the Academy owner's registered email with the invoice number and reason. Approved refunds are initiated within 7 working days to the original payment method. Banks and payment networks typically take a further 5–10 working days to credit the amount.

7. Academy fee payments by parents

When a parent pays fees to an Academy through Kreeda, the payment is made to that Academy, not to Kreeda. Kreeda provides the software that generates the invoice, collects the payment through the Academy's configured gateway and records the receipt.

• Fee amounts, due dates, late fees, discounts and refund rules are set by the Academy.
• Requests for refunds of academy fees must be made to the Academy. The Academy decides and initiates any refund.
• If the Academy has enabled Autopay for fees, the parent authorises the mandate for that Academy and receives a pre-debit notice before each debit.
• Kreeda can help investigate a technical problem — for example, money debited but the receipt not shown — but is not responsible for an Academy's refund decisions.

8. Failed or pending transactions

If money was debited but the payment shows as failed or pending, wait up to 48 hours — most such cases are automatically reversed or confirmed by the bank. If it is still unresolved, contact us (for subscriptions) or your Academy (for fees) with the transaction reference.

9. Chargebacks

Please contact us before raising a chargeback with your bank so we can resolve the issue quickly. Accounts with open chargebacks may be paused until the dispute is resolved.